Last Updated: 5/27/2004

ARRIS ENGINEERING GROUP, LTD. is committed to protecting your privacy. You can visit most pages on our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this privacy statement explains data collection and use in those situations. This privacy statement only applies to ARRIS ENGINEERING GROUP, LTD.; it does not apply to other online or offline ARRIS ENGINEERING GROUP, LTD. sites, products or services. Please read the complete ARRIS ENGINEERING GROUP, LTD. privacy statement.

Collection of your Personal Information
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are requesting more information using a "Request a Catalog" Submission Form. Personal Information collected by ARRIS ENGINEERING GROUP, LTD. often is limited to e-mail address, mailing address, and your name but may include other information when needed to provide a service you requested.

ARRIS ENGINEERING GROUP, LTD. also collects certain information about your computer hardware and software. This information may include: your IP address, browser type, operating system, domain name, access times and referring Web site addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of ARRIS ENGINEERING GROUP, LTD..

ARRIS ENGINEERING GROUP, LTD. also collects information about which pages our customers visit within ARRIS ENGINEERING GROUP, LTD.. This site visitation data is identified only by a unique ID number, and it is never linked with personal information unless a user consents as described below.

Use of your Personal Information
We use your personal information for the following purposes:

• To ensure our site is relevant to your needs.
• To deliver services, such as newsletters, events, training or software, that you request or purchase.
• To help us create and publish content most relevant to you.
• To alert you to special offers, updated information and other new services from ARRIS ENGINEERING GROUP, LTD., if you so request.
• To allow you access to limited-entry areas of our site as appropriate.
• We will merge site-visitation data with anonymous demographic information for research purposes, and we may use this information in aggregate to provide more relevant content. In some limited-entry sections of ARRIS ENGINEERING GROUP, LTD., with your approval, we will combine site-visitation data with your personal information in order to provide you with personalized content. If you decline permission, we will not provide you the personalized service and won’t merge your personal information with site-visitation data.

ARRIS ENGINEERING GROUP, LTD. may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on ARRIS ENGINEERING GROUP, LTD. or the site; (b) protect and defend the rights or property of ARRIS ENGINEERING GROUP, LTD. and its family of Web sites, or (c) act in urgent circumstances to protect the personal safety of ARRIS ENGINEERING GROUP, LTD. employees, users of ARRIS ENGINEERING GROUP, LTD. products or services, or members of the public.

Your information may be stored and processed in the United States or any other country in which ARRIS ENGINEERING GROUP, LTD. or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. ARRIS ENGINEERING GROUP, LTD. abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Control of your Personal Information
When you register, or otherwise give us personal information, ARRIS ENGINEERING GROUP, LTD. will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.

ARRIS ENGINEERING GROUP, LTD. may send out periodic e-mails informing you of technical service or security issues related to a ARRIS ENGINEERING GROUP, LTD., or confirming you requested a product or service. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service you have chosen.

Access to your Personal Information
Some services offered on ARRIS ENGINEERING GROUP, LTD. may collect information that is not accessible. However, in such cases, you can access your personal information by contacting ARRIS ENGINEERING GROUP, LTD. as described at the bottom of this statement, or through alternative means of access described by the service.

Security of your Personal Information
ARRIS ENGINEERING GROUP, LTD. is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities.

Protection of Children's Personal Information
ARRIS ENGINEERING GROUP, LTD. is a general audience site and does not knowingly collect any personal information from children.

Use of Cookies
ARRIS ENGINEERING GROUP, LTD. does not use Cookies to collect information.

Enforcement of this Privacy Statement
If you have questions regarding this statement, you should first contact ARRIS ENGINEERING GROUP, LTD. by e-mail.

Changes to this Statement
ARRIS ENGINEERING GROUP, LTD. will occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this statement, ARRIS ENGINEERING GROUP, LTD. will notify you by placing prominent notice on the Web site.

Contact Information
ARRIS ENGINEERING GROUP, LTD. welcomes your comments regarding this privacy statement, please contact us by e-mail, or postal mail.

ARRIS ENGINEERING GROUP, LTD.
Wilkes Barre, Pa 18701